Complaints, Concerns and Comments
At The John Moore Primary School we recognise the importance of working in partnership with our families. We understand that importance of a good working relationship between home and school to equip our children with the skills for adulthood but, also, so that they are able to thrive and 'sparkle'. Because of this, we make every effort to welcome and encourage parents/carers to participate fully in the life of our school.
Parents/carers are encouraged to:
• make full use of our ‘Open-door’ policy
• pass on comments to help us to improve
• share concerns so that they can be explored in a professional manner
• be fully aware of the procedures for making a complaint and how such a complaint will be dealt with.
The Staff and Governors at The John Moore Primary School strive to ensure we have a successful and happy place, where all the children are active learners and are reaching their full potential. We do however understand that very occasionally some issues may arise where everyone is not in agreement and a complaint needs to be raised.
It is in everyone’s interest that concerns, and complaints are resolved at the earliest possible stage. Many issues can be resolved informally, without the need to use the formal stages of the complaint’s procedure. The John Moore Primary School takes concerns seriously and will make every effort to resolve the matter as quickly as possible.
We understand however, that there are occasions when people would like to raise their concerns formally. In this case, The John Moore Primary School will attempt to resolve the issue internally, through the stages outlined within the Complaints Procedure in the School Complaints Policy.
Concerns or complaints can be made in person, in writing or by telephone. They may also be made by a third party acting on behalf of a complainant, as long as the third party has appropriate consent to do so.
Concerns should be raised with either the class teacher or Headteacher. If the issue remains unresolved, the next step is to make a formal complaint.
Complaints against school staff (except the Headteacher) should be made in the first instance, to Ruth Laing (The Headteacher) via the school office. Please mark them as Private and Confidential.
Complaints that involve, or are about, the Headteacher should be addressed to Dan Webb (Chair of Governors), via the school office. Please mark them as Private and Confidential.
Complaints about the Chair of Governors, any individual governor or the whole governing body should be addressed to the Clerk to the Governing Body via the school office. Please mark them as Private and Confidential.
Please see our School Complaints Policy for detailed information, which can be found on our Policies Page.
For any complaint against any member of staff with regards to child protection (this is regarded as a serious complaint), please refer to our Child Protection and Safeguarding Policy and Procedures on our Policies Page.
Monitoring and Review
The Governors monitor the complaints procedure, in order to ensure that all complaints are handled properly.